One finishes calm and in control. The other ends up on 2 AM calls, arguing with stakeholders, exhausted, just about holding it all together. The difference isn’t talent or resources. It’s how they work, the environment they operate in, and how they shape it. John operates in a high-pressure “Just F*****g Do It” environment. He keeps everything in his head. He pushes harder, demands late nights from his team because that’s what his stakeholders demand from him. He builds “slack” into...

“Busy” is one of the most common answers you hear when you ask teams how things are going. Teams are busy. In fact, many teams are too busy. But here’s the real problem: they’re not always busy doing the right things. Over the summer, while working with clients, I started thinking about how to address this pattern. Again and again, the issue wasn’t effort or capability. It was where time and attention were actually going. That led me to a simple way of categorising work into three types: The...

I often get asked how Impactful Project Management stacks up to the other PM certifications out there. Of course, I’m biased because I...